Shipping and Handling
DOMESTIC SHIPPING:
- UPS Standard shipping is free on all domestic orders over $100
- Please note, UPS is unable to ship orders to P.O. boxes or to APO/FPO addresses
- VELVET HEART ships all orders as quickly as possible using UPS, but there may be processing delays in shipping during sale events and peak holidays. Allow 3-5 business days for processing your order.
- We do not ship on the weekends or holidays. If you need to receive your package by a specific date, you can select UPS 2 Day Air delivery.
- Note: UPS 2 Day Air delivery does not include weekends or holidays.
- Once your order is ready to ship, you will receive an email with tracking information. Delivery times go into effect the next business day after your order has been placed. Arrival time will be estimated within your tracking information and cannot be 100% guaranteed.
- Refuse Delivery: If you refuse delivery of any order placed on VelvetHeart.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
| Flat Rate | 4-6 business days |
| UPS Ground | 4-6 business days |
| UPS 3-Day Select | 3 business days |
| UPS 2nd Day Air | 2 business days |
| UPS Next Day Air | 1 business day |
INTERNATIONAL SHIPPING
- We ship to virtually any address in the world, but customers are responsible for duties, taxes and return shipping.
- All duties are determined and regulated by local customs authorities. Please check your local customs website for more information.
- Please note that shipping rates for international orders are weight based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Shipping Times
| USPS Priority Mail International | 6-10 business days |
| UPS Worldwide Expedited | 2-5 business days |
| UPS Worldwide Express | 1-3 business days |
| UPS Worldwide Saver | 1-3 business days |
| UPS Worldwide Express Plus | 2 business days |